Deluxe King Room
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Air conditioning
- + 9 more features
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Multiple reviews cite dirty rooms, unhoovered floors and dated/poorly maintained rooms; some guests also reported rooms not being serviced. Overall cleanliness is below average with several notable negative reports.
Many guests described staff as very friendly, helpful and accommodating (including a named supervisor who resolved an issue). A few reports mention rude or unfriendly front desk staff, but overall service is frequently praised and stood out positively in multiple reviews.
Location receive consistently strong praise — described as great, close to downtown and with excellent views; repeatedly noted as a top attribute.
Several room-related problems were reported: noise from the floor/ice machine, missing promised tubs, damaged/chipped furnishings, flooding/toilet issues and inconsistent room condition. Some guests had pleasant rooms with balconies and good lighting, but room quality is uneven.
Property amenities (terrace with pool, facilities, luggage storage and general on-site offerings) were praised and in some cases said to exceed expectations, though certain in-room amenities (fridge/microwave/coffee) were inconsistently provided.
Multiple complaints about high pricing (example cited $550/night), minibar pricing and penalties; several guests felt the cost did not match the experience — value is notably weak.
Luxury Accommodation in Chicago's Lakeshore East
Enjoy breathtaking views of Lake Michigan and surrounding parks from every contemporary room, equipped with a flat-screen TV, minibar, and deluxe bathroom amenities.
The double room has a private bathroom fitted with a bath or a shower and a hairdryer. The spacious double room features air conditioning, a minibar, a tea and coffee maker, a safe deposit box, as well as a flat-screen TV with cable channels. The unit has 1 bed.
The double room has a private bathroom fitted with a bath and a hairdryer. The spacious air-conditioned double room features a flat-screen TV with cable channels, a minibar, a tea and coffee maker and a safe deposit box. The unit has 1 bed.
The quadruple room features a private bathroom equipped with a bath and a hairdryer. The quadruple room provides air conditioning, a minibar, a tea and coffee maker, a safe deposit box and a flat-screen TV with cable channels. The unit offers 2 beds.
The spacious double room features air conditioning, a minibar, a tea and coffee maker and a TV with cable channels. The unit has 1 bed.
The quadruple room features air conditioning, a minibar, a tea and coffee maker, a safe deposit box, as well as a TV with cable channels. The unit has 2 beds.
The double room includes a private bathroom equipped with a bath or a shower and a hairdryer. The spacious double room offers air conditioning, a minibar, a tea and coffee maker, a safe deposit box and a flat-screen TV with cable channels. The unit offers 1 bed.
This spacious suite includes 1 living room, 1 separate bedroom and 1 bathroom with a bath and a hairdryer. This suite has air conditioning, a minibar, a flat-screen TV with cable channels and a balcony. The unit has 2 beds.
The double room has a private bathroom fitted with a bath or a shower and a hairdryer. The spacious air-conditioned double room features a flat-screen TV with cable channels, a minibar, a tea and coffee maker and a safe deposit box. The unit has 1 bed.
The spacious double room features air conditioning, a minibar, a tea and coffee maker and a TV with cable channels. The unit has 1 bed.
This quadruple room is air-conditioned and features a TV with cable channels, a minibar and a tea and coffee maker. The unit offers 2 beds.
This air-conditioned quadruple room includes a flat-screen TV with cable channels, a private bathroom as well as a balcony. The unit offers 2 beds.
1 King Bed 350-sq-foot room with city views Food & Drink - Mini-fridge, minibar (fees may apply), coffee/tea maker, and room service (limited hours) Sleep - Hypo-allergenic bedding and bed sheets Bathroom - Private bathroom, bathtub or shower, designer toiletries, and a hair dryer Practical - Laptop-compatible safe, iron/ironing board, and laptop workspace; rollaway beds (surcharge) and cribs (free) available on request Comfort - Air conditioning Accessibility - Hardwood flooring in room Need to Know - Housekeeping on request, toothbrush and toothpaste not available Non-Smoking Connecting/adjoining rooms can be requested, subject to availability
The quadruple room has a private bathroom fitted with a bath or a shower and a hairdryer. The quadruple room features air conditioning, a minibar, a tea and coffee maker, a safe deposit box and a flat-screen TV with cable channels. The unit has 2 beds.
2 Queen Beds 400-sq-foot room with city views Food & Drink - Mini-fridge, minibar (fees may apply), coffee/tea maker, and room service (limited hours) Sleep - Hypo-allergenic bedding and bed sheets Bathroom - Private bathroom, bathtub or shower, designer toiletries, and a hair dryer Practical - Laptop-compatible safe, iron/ironing board, and laptop workspace; rollaway beds (surcharge) and cribs (free) available on request Comfort - Air conditioning Accessibility - Hardwood flooring in room Need to Know - Housekeeping on request, toothbrush and toothpaste not available Non-Smoking Connecting/adjoining rooms can be requested, subject to availability
The quadruple room has a private bathroom fitted with a bath or a shower and a hairdryer. The quadruple room features air conditioning, a minibar, a tea and coffee maker, a safe deposit box and a flat-screen TV with cable channels. The unit has 2 beds.
The suite features air conditioning, a minibar, a tea and coffee maker, as well as a TV with cable channels. The unit has 1 bed.
The double room includes a private bathroom equipped with a bath or a shower and a hairdryer. The spacious air-conditioned double room provides a flat-screen TV with cable channels, a minibar, a tea and coffee maker and a safe deposit box. The unit offers 1 bed.
This spacious suite includes 1 living room, 1 separate bedroom and 1 bathroom with a bath and a hairdryer. The air-conditioned suite offers a flat-screen TV with cable channels, a minibar, a tea and coffee maker and a safe deposit box. The unit has 2 beds.